Terms of Service

Last updated: August 19, 2025

Important Legal Notice: Please read carefully. This Terms of Service document governs your use of the BatchBuddy platform.

Welcome to BatchBuddy! These Terms of Service ("Terms") govern your access to and use of the BatchBuddy website, services, and platform (collectively, the "Service") provided by Lab Monkey LLC ("BatchBuddy," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity ("Organization"), you are agreeing to these Terms for that Organization and promising that you have the authority to bind that Organization to these Terms.

1. Definitions

  • "Formulator" or "Brand" refers to a user who subscribes to our direct subscription plans (e.g., Formulator, Professional, Enterprise) to manage formulations, ingredients, and other product lifecycle data.
  • "Supplier" refers to a user or entity that lists ingredients and company information on our Supplier Marketplace.
  • "Partner" refers to a Supplier, Distributor, or Strategic Partner who subscribes to one of our Partnership Programs.
  • "User Content" means all data, information, formulations, recipes, ingredient specifications, text, and other materials that you upload, create, or store in your account on the Service.

2. Accounts and Responsibilities

Account Creation: You must provide accurate, complete, and current information when creating your account.

Account Security: You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Acceptable Use: You agree not to misuse the Service or help anyone else to do so. This includes, but is not limited to, violating laws, infringing on intellectual property rights, uploading malicious software, or attempting to reverse-engineer our platform.

3. The Service

Service Description: BatchBuddy provides a Product Lifecycle Management (PLM) platform for Formulators and a Supplier Marketplace for Suppliers. The Service includes tools for formulation management, cost analysis, production tracking, and supplier discovery.

Modifications: We reserve the right to modify or discontinue the Service (or any part of it) with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

4. Subscriptions, Payments, and Billing

Fees: You agree to pay all applicable fees for the subscription plan you select (e.g., Formulator $49/month, Professional $149/month, Enterprise $299/month), as described on our Pricing page. All fees are in U.S. Dollars and are non-refundable.

Billing: Subscriptions are billed on a monthly or annual basis. Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings before the renewal date.

Price Changes: We reserve the right to change our subscription fees. We will provide you with at least 30 days' notice of any fee changes before your next renewal.

5. User Content and Intellectual Property

You Own Your Content: You retain full ownership of your User Content, including all intellectual property rights to your proprietary formulations and ingredient data. We claim no ownership over your User Content.

Our License to Your Content: By using the Service, you grant BatchBuddy a limited, worldwide, royalty-free license to use, reproduce, modify, and process your User Content solely for the purpose of providing, maintaining, and improving the Service for you.

Our Intellectual Property: The Service, its features, branding, look and feel, and all underlying technology are the exclusive property of BatchBuddy and its licensors.

6. The Supplier Marketplace & Third-Party Interactions

Platform for Connection: The BatchBuddy Supplier Marketplace is a platform to connect Formulators and Suppliers. We do not participate in, nor are we a party to, any transaction between users.

Disclaimer: We do not vet, endorse, or guarantee any Supplier, their products, or the accuracy of their listings. You are responsible for conducting your own due diligence before entering into any business relationship with another user.

7. Supplier-Specific Terms and Responsibilities

7.1 Prohibited Products

Cannabis Prohibition: Batch Buddy does not allow for the listing of any cannabinoid compounds or related products on our platform. Any listings containing such products are in direct violation of our terms and will be immediately removed. Suppliers found to be in violation of this policy may have their accounts terminated.

7.2 Nature of Our Service (Platform Disclaimer)

Information Service Only: Batch Buddy provides an informational service for supplement ingredient professionals. We are not a marketplace, a seller, a distributor, or a broker of any ingredients listed on our platform. We are not a party to any transactions between suppliers and formulators. All contracts, transactions, payments, and shipping arrangements are to be handled directly and exclusively between the supplier and the formulator, outside of the Batch Buddy platform.

By using our service, you agree and acknowledge that Batch Buddy's role is strictly limited to providing a lead generation and listing service for informational purposes.

7.3 Supplier Representations and Warranties

By listing any ingredients on the Batch Buddy platform, the Supplier represents and warrants the following:

  • Legality and Compliance: The Supplier is a licensed and authorized entity to sell and distribute the ingredients listed, and all products comply with all applicable federal, state, and local laws and regulations in every jurisdiction where the products are sold or distributed.
  • Accuracy: All information provided in the listing, including but not limited to ingredient name, purity, potency, specifications, certifications, and country of origin, is truthful, accurate, and not misleading.
  • Product Safety: The ingredients are not adulterated or misbranded and are safe for their intended use.
  • Documentation: All Certificates of Analysis (CoAs), Safety Data Sheets (SDS), and other documentation provided are valid, accurate, and up-to-date.
  • No Medical Claims: The Supplier will not make any medical, health, or therapeutic claims about their products on our platform.

7.4 Supplier Indemnification

The Supplier agrees to indemnify, defend, and hold harmless Batch Buddy, its affiliates, officers, directors, and employees from any and all claims, demands, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • The Supplier's use of the Batch Buddy service
  • Any products listed by the Supplier on the platform
  • Any transaction or dispute between the Supplier and a formulator
  • The Supplier's breach of any of the representations and warranties stated in this agreement

This indemnification obligation will apply regardless of whether the claim alleges negligence or fault on the part of Batch Buddy.

7.5 Supplier Limitation of Liability

Batch Buddy shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the platform. This includes, but is not limited to, damages for loss of profits, business interruption, or data.

You agree that Batch Buddy assumes no liability or responsibility for the accuracy, legality, or safety of any product listings or for any harm or damages that may arise from a transaction initiated through our platform.

8. Confidentiality

We understand that your User Content, especially formulations, is highly sensitive and confidential. We will implement and maintain reasonable administrative, physical, and technical safeguards to protect the confidentiality and integrity of your User Content.

9. Disclaimers and Limitation of Liability

"AS IS" Service: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, BATCHBUDDY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Service shall be resolved through final and binding arbitration in Austin, Texas.

11. Contact

For any questions about these Terms, please contact us at accounts@thelabmonkey.com.