Terms of Service

Welcome to BatchBuddy! These Terms of Service ("Terms") govern your access to and use of the BatchBuddy website, services, and platform (collectively, the "Service") provided by BatchBuddy LLC ("BatchBuddy," "we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity ("Organization"), you are agreeing to these Terms for that Organization and promising that you have the authority to bind that Organization to these Terms.

1. Definitions

• "Formulator" or "Brand" refers to a user who subscribes to our direct subscription plans (e.g., Formulator, Professional, Enterprise) to manage formulations, ingredients, and other product lifecycle data.
• "Supplier" refers to a user or entity that lists ingredients and company information on our Supplier Marketplace.
• "Partner" refers to a Supplier, Distributor, or Strategic Partner who subscribes to one of our Partnership Programs.
• "User Content" means all data, information, formulations, recipes, ingredient specifications, text, and other materials that you upload, create, or store in your account on the Service.

2. Accounts and Responsibilities

Account Creation: You must provide accurate, complete, and current information when creating your account. You must be at least 18 years old to create an account and use the Service.

Account Security: You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately at support@batchbuddy.ai of any unauthorized use of your account or any other security breach.

Acceptable Use: You agree not to misuse the Service or help anyone else to do so. This includes, but is not limited to:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Uploading malicious software, viruses, or harmful code
• Attempting to reverse-engineer, decompile, or disassemble our platform
• Using the Service to transmit spam or unsolicited communications
• Attempting to gain unauthorized access to any portion of the Service
• Interfering with or disrupting the Service or servers
• Impersonating another person or entity
• Using automated systems or bots without our prior written permission

3. The Service

Service Description: BatchBuddy provides a Product Lifecycle Management (PLM) platform for Formulators and a Supplier Marketplace for Suppliers. The Service includes tools for formulation management, cost analysis, production tracking, supplier discovery, and third-party integrations.

Modifications: We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time with or without notice. We may also impose limits on certain features or restrict access to parts of the Service. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

Service Availability: While we strive to provide continuous access to the Service, we do not guarantee that the Service will be available at all times or error-free. We may experience downtime for maintenance, updates, or due to factors beyond our control.

4. Subscriptions, Payments, and Billing

Fees: You agree to pay all applicable fees for the subscription plan you select (e.g., Formulator $149/month, Professional $349/month, Enterprise $699/month), as described on our Pricing page. All fees are in U.S. Dollars and are non-refundable except as required by law.

Billing: Subscriptions are billed on a monthly or annual basis, depending on your selected plan. Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings before the renewal date.

Payment Method: You must provide a valid payment method and authorize us to charge all fees to that payment method. You are responsible for updating your payment information if it changes.

Failed Payments: If a payment fails, we may suspend your access to the Service until payment is received. We reserve the right to terminate your account if payment remains outstanding for 30 days or more.

Price Changes: We reserve the right to change our subscription fees at any time. We will provide you with at least 30 days' advance notice via email of any fee changes before your next renewal. If you do not agree to the price change, you may cancel your subscription before the renewal date.

Taxes: All fees are exclusive of applicable taxes (including sales, use, value-added, and similar taxes), which you are responsible for paying.

5. User Content and Intellectual Property

You Own Your Content: You retain full ownership of your User Content, including all intellectual property rights to your proprietary formulations, recipes, and ingredient data. We claim no ownership over your User Content.

License to Us: By uploading or creating User Content on the Service, you grant BatchBuddy a limited, non-exclusive, royalty-free, worldwide license to use, store, reproduce, and display your User Content solely for the purpose of providing and improving the Service to you. This license terminates when you delete your User Content or terminate your account, except where continued storage is required by law or for backup purposes.

Our Intellectual Property: The Service, including its features, functionality, branding, user interface, design, logos, trademarks, and all underlying technology, software, and algorithms, are the exclusive property of BatchBuddy and its licensors. You may not copy, modify, reproduce, distribute, or create derivative works based on the Service without our prior written permission.

Feedback: If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

6. The Supplier Marketplace & Third-Party Interactions

Platform for Connection: The BatchBuddy Supplier Marketplace is a platform to connect Formulators and Suppliers. We do not participate in, nor are we a party to, any transaction between users. All business relationships, contracts, transactions, payments, and shipping arrangements are conducted directly between users.

Disclaimer: We do not vet, endorse, warrant, or guarantee any Supplier, Formulator, their products, services, or the accuracy of their listings or representations. You are solely responsible for conducting your own due diligence, verification, and evaluation before entering into any business relationship with another user.

User Disputes: You agree that any dispute or disagreement arising from interactions with other users is between you and that user. BatchBuddy is not responsible for mediating or resolving such disputes and has no obligation to become involved in any way.

7. Supplier-Specific Terms and Responsibilities

7.1 Prohibited Products

Cannabis Prohibition: BatchBuddy does not allow the listing of any cannabinoid compounds (including CBD, THC, hemp-derived cannabinoids, or related products) on our platform. Any listings containing such products are in direct violation of our Terms and will be immediately removed. Suppliers found to be in violation of this policy may have their accounts terminated without refund.

Other Prohibited Items: Suppliers may not list products that are illegal, require special licensing beyond standard ingredient distribution, are adulterated, misbranded, or pose unreasonable health or safety risks.

7.2 Nature of Our Service (Platform Disclaimer)

Information Service Only: BatchBuddy provides an informational service and lead generation platform for supplement ingredient professionals. We are not a marketplace, seller, distributor, broker, or party to any transactions between suppliers and formulators. All contracts, transactions, payments, and shipping arrangements are to be handled directly and exclusively between the supplier and the formulator, outside of the BatchBuddy platform.

By using our Service, you acknowledge and agree that BatchBuddy's role is strictly limited to providing a listing and connection service for informational purposes only.

7.3 Supplier Representations and Warranties

By listing any ingredients on the BatchBuddy platform, the Supplier represents and warrants the following:

1. Legality and Compliance: The Supplier is a licensed and authorized entity to sell and distribute the ingredients listed, and all products comply with all applicable federal, state, and local laws and regulations in every jurisdiction where the products are sold or distributed, including but not limited to FDA regulations, DSHEA requirements, and GMP standards.
2. Accuracy: All information provided in the listing, including but not limited to ingredient name, purity, potency, specifications, certifications, country of origin, allergen information, and pricing, is truthful, accurate, complete, current, and not misleading.
3. Product Safety: The ingredients are not adulterated, misbranded, contaminated, or unsafe for their intended use, and meet all applicable quality and safety standards.
4. Documentation: All Certificates of Analysis (CoAs), Safety Data Sheets (SDS), certifications, and other documentation provided are valid, accurate, complete, up-to-date, and issued by qualified testing facilities or authorized bodies.
5. No Medical Claims: The Supplier will not make any unauthorized medical, health, therapeutic, or disease-treatment claims about their products on our platform or in connection with the Service.
6. Right to List: The Supplier has all necessary rights, licenses, and permissions to list and offer the ingredients on the platform.

7.4 Supplier Indemnification

The Supplier agrees to indemnify, defend, and hold harmless BatchBuddy, its parent company, affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

• The Supplier's use of the BatchBuddy Service
• Any products or ingredients listed by the Supplier on the platform
• Any transaction, business relationship, or dispute between the Supplier and a formulator or any third party
• The Supplier's breach of any representations, warranties, or obligations stated in this agreement
• The Supplier's violation of any applicable laws or regulations
• Any injury, illness, or damage caused by the Supplier's products

This indemnification obligation will survive termination of your account and will apply regardless of whether the claim alleges negligence, fault, or any other basis for liability on the part of BatchBuddy.

7.5 Supplier Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BATCHBUDDY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOST BUSINESS OPPORTUNITIES.

You acknowledge and agree that BatchBuddy assumes no liability or responsibility for the accuracy, completeness, legality, quality, or safety of any product listings or for any harm, damages, losses, or disputes that may arise from any transaction or business relationship initiated through our platform.

8. Confidentiality and Data Protection

We understand that your User Content, especially formulations and proprietary recipes, is highly sensitive and confidential. We will implement and maintain reasonable administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your User Content.

Security Measures: We employ industry-standard security measures including encryption, access controls, secure server infrastructure, and regular security assessments to protect your data.

No Guarantee: However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Security Breach Notification: In the event of a data breach that compromises your User Content or personal information, we will notify you via email within 72 hours of discovering the breach, and will provide information about the nature of the breach and steps being taken to address it.

Your Responsibilities: You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account.

9. Disclaimers and Limitation of Liability

"AS IS" SERVICE: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. BATCHBUDDY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

NO PROFESSIONAL ADVICE: The Service is not intended to provide legal, regulatory, financial, or professional advice. You should consult with appropriate professionals before making business decisions.

THIRD-PARTY CONTENT: We are not responsible for the accuracy, completeness, or reliability of any information, data, or content provided by other users or third parties on the platform.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, BATCHBUDDY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL BATCHBUDDY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO BATCHBUDDY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Termination

Termination by You: You may terminate your account at any time by contacting us at support@batchbuddy.ai or through your account settings. Upon termination, you will remain responsible for all fees incurred prior to termination.

Termination by Us: We reserve the right to suspend or terminate your account and access to the Service, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Failure to pay applicable fees
• Fraudulent, abusive, or illegal activity
• Conduct that is harmful to BatchBuddy, other users, or third parties
• Extended periods of inactivity
• Upon your request

Effect of Termination: Upon termination:

• Your right to access and use the Service immediately ceases
• You will no longer be charged subscription fees (except for amounts already owed)
• We may delete your User Content in accordance with our data retention policies
• You may request a copy of your User Content within 30 days of termination
• Sections of these Terms that by their nature should survive termination will continue to apply (including Sections 5, 7.4, 7.5, 8, 9, 10, 11, and 13)

No Refunds: Termination does not entitle you to a refund of any prepaid fees, except as required by law.

11. Third-Party Integrations and Data Services

BatchBuddy integrates with third-party services to enhance your experience and streamline your business operations. By using these integrations, you acknowledge and agree to the following:

11.1 QuickBooks Online Integration

Authorization and Access: When you connect your QuickBooks Online account to BatchBuddy, you authorize us to access specific data from your QuickBooks account via secure OAuth 2.0 authentication. You must be an Administrator of your QuickBooks company to authorize this connection. You may revoke this authorization at any time.

Data We Access: With your explicit authorization, BatchBuddy will only access the minimum necessary data from your QuickBooks account, including:

• Vendor information (company names, contact details, addresses)
• Purchase order data
• Product and inventory information
• Cost and pricing data related to ingredients and supplies

We practice data minimization and only request access to data necessary to provide our core service features.

How We Use QuickBooks Data: We use this data solely to:

• Synchronize vendor information for purchasing and cost management
• Streamline purchase order creation and tracking
• Provide accurate cost analysis for your formulations
• Enable seamless financial record-keeping between systems
• Improve the Service functionality related to financial management

Data Security and Encryption: All data transmitted between BatchBuddy and QuickBooks is encrypted using industry-standard TLS 1.2 or higher encryption (128-bit SSL minimum). We store QuickBooks access tokens securely using encryption at rest on our backend servers and never expose them in browser code, client applications, or to third parties.

No Reselling or Sharing: We will never sell, rent, lease, or share your QuickBooks data with third parties for marketing, promotional, or any other commercial purposes unrelated to providing our Service to you. Your financial data remains strictly confidential and will only be used as described in these Terms and our Privacy Policy.

User Control and Revocation: You maintain full control over the QuickBooks integration. You may revoke BatchBuddy's access to your QuickBooks account at any time through:

• Your QuickBooks account settings at apps.com
• Your BatchBuddy integration settings
• By contacting us at support@batchbuddy.ai

Revoking access will immediately stop future data synchronization.

Data Retention and Deletion: QuickBooks data synced to BatchBuddy is retained as long as your account remains active and the integration is connected. When you disconnect the integration or terminate your account, you may request deletion of all synced QuickBooks data, which we will complete within 30 (thirty) days of your request. Some data may be retained longer if required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements), but will not be used for any other purpose.

Security Breach Notification: In the event of any unauthorized access to or breach of your QuickBooks data through our platform, we will notify you via email within 72 (seventy-two) hours of discovering the breach and will provide details about the nature of the breach and remedial actions being taken.

Compliance with Intuit Terms: Your use of the QuickBooks integration is subject to Intuit's Developer Terms of Service, QuickBooks Online Terms of Service, and Privacy Policy. We comply with all Intuit security requirements, data handling policies, and platform guidelines.

11.2 Future Integrations

BatchBuddy may offer additional third-party integrations in the future (such as accounting software, e-commerce platforms, shipping providers, or other business tools). When connecting to any third-party service:

• You will be clearly informed of what data will be accessed and how it will be used
• Your explicit authorization will be required before any data is accessed
• The same data security and privacy standards will apply
• You will have the right to disconnect the integration at any time

11.3 Disconnecting Integrations

You may disconnect any third-party integration at any time through your BatchBuddy account settings or by contacting support. Disconnecting an integration will:

• Stop all future data synchronization
• Revoke BatchBuddy's access to the third-party service
• Retain previously synced data in your BatchBuddy account unless you request deletion

If you wish to have previously synced data deleted, please contact us at support@batchbuddy.ai with your request, and we will process it within 30 days.

11.4 Third-Party Terms

Your use of any third-party service integrated with BatchBuddy is governed by that third party's terms of service and privacy policy. You are responsible for reviewing and complying with those terms. BatchBuddy is not responsible for the practices, policies, or actions of third-party services.

12. Changes to Terms

We may modify these Terms at any time to reflect changes in our Service, legal requirements, or business practices. When we make material changes to these Terms, we will:

• Provide notice via email to the address associated with your account
• Post a notice on our website
• Update the "Last Updated" date at the top of these Terms

Material changes will take effect 30 days after notice is provided. Non-material changes (such as clarifications or corrections) may take effect immediately. Your continued use of the Service after changes take effect constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

13. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions.

Arbitration Agreement: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the formation, interpretation, breach, or termination thereof, shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Procedures:

• Arbitration will be conducted in Austin, Texas, or remotely via video conference if mutually agreed
• The arbitration will be conducted by a single arbitrator
• Each party will bear their own costs and attorneys' fees unless otherwise awarded by the arbitrator
• The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction

Exceptions to Arbitration: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, protect intellectual property rights, or address claims of unauthorized access to the Service.

Class Action Waiver: You agree that any arbitration or legal proceeding will be conducted on an individual basis only and not as a class action, consolidated action, or representative action. You waive the right to participate in a class action lawsuit or class-wide arbitration.

Jurisdiction: If for any reason a dispute proceeds in court rather than arbitration, both you and BatchBuddy consent to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

14. Export Controls and International Use

The Service may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You agree to comply with all applicable export control laws and regulations. You represent that you are not:

• Located in, or a resident or national of, any country subject to U.S. embargo or sanctions
• On any U.S. government list of prohibited or restricted parties
• Prohibited from receiving U.S. exports under applicable laws

If you access the Service from outside the United States, you are responsible for compliance with local laws in your jurisdiction.

15. Force Majeure

BatchBuddy shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or public health emergencies
• War, terrorism, riots, or civil unrest
• Government actions, laws, or regulations
• Internet or telecommunications failures
• Cyberattacks, hacking, or denial of service attacks
• Third-party service provider failures
• Labor disputes or strikes

During any such event, our performance obligations will be suspended for the duration of the event, and we will use reasonable efforts to minimize the impact on the Service.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any additional terms you agree to when using specific features of the Service, constitute the entire agreement between you and BatchBuddy regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, will be severed from these Terms.

No Waiver: Our failure to enforce any provision of these Terms or to exercise any right does not constitute a waiver of that provision or right. Any waiver must be in writing and signed by BatchBuddy to be effective.

Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including to an affiliate, successor, or purchaser of our business or assets. Any attempted assignment in violation of this section is void.

Notices: Notices to you may be sent to the email address associated with your account or posted on our website. You agree that electronic notices satisfy any legal requirement that notices be in writing. Notices to us must be sent to: BatchBuddy LLC, Email: support@batchbuddy.ai.

Relationship: These Terms do not create any partnership, joint venture, employment, agency, or franchise relationship between you and BatchBuddy. You have no authority to bind BatchBuddy or make commitments on our behalf.

Headings: Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Language: These Terms were drafted in English. If these Terms are translated into another language and there is a conflict between the English version and the translated version, the English version will control.

Survival: Provisions that by their nature should survive termination of these Terms will survive, including but not limited to Sections 5, 7.4, 7.5, 8, 9, 10, 11, 13, and 16.

17. Contact Information

For any questions about these Terms, to report a violation, or for customer support, please contact us at:

BatchBuddy LLC
Email: support@batchbuddy.ai
Website: https://batchbuddy.ai

For legal notices, please send correspondence to the email address above with "Legal Notice" in the subject line.